Refund policy

Southern Rugs Tx Return & Exchange Policy

We want you to love your purchase! If, for any reason, you are not satisfied, you may initiate a return or exchange within 7 days of receiving your order by emailing info@southernrugstx.com. 

How to Start a Return

To begin the return process, please include your order number and reason for return in your email. Once your return is approved, follow these steps:

• Rugs must be taken to a professional shipping provider for proper wrapping and shipping.
• Items must be shipped via FedEx or UPS, and the customer is responsible for return shipping costs.
• Provide tracking details to us within 3 days of initiating the return.

Refund Policy

Returned merchandise must be in like-new condition and will be subject to inspection before a refund is issued. We offer two refund options:

1. A refund to the original payment method, minus a 15% restocking fee, or
2. A full refund as store credit.

Important: Rugs showing any signs of wear or damage will not be accepted for return.

Items Not Eligible for Return or Exchange

• Custom and custom-sized rugs
• Final sale or discounted items
• Sample returns are issued as store credit

To ensure your order is processed promptly, it is sent for weaving or shipping immediately upon receipt. Therefore, any cancellation requests are subject to our return policy.