Refund policy

Southern Rugs Tx Return & Exchange Policy

We want you to love your purchase! If, for any reason, you are not satisfied, you may initiate a return or exchange within 7 days of receiving your order by emailing info@southernrugstx.com. 

How to Start a Return

To begin the return process, please include your order number and reason for return in your email. Once your return is approved, follow these steps:

• Rugs must be taken to a professional shipping provider for proper wrapping and shipping.
• Items must be shipped via FedEx or UPS, and the customer is responsible for return shipping costs.
• Provide tracking details to us within 3 days of initiating the return.

Refund Policy

Returned merchandise must be in like-new condition and will be subject to inspection before a refund is issued. We offer two refund options:

1. A refund to the original payment method, minus a 10% restocking fee, or
2. A full refund as store credit.

Important: Rugs showing any signs of wear or damage will not be accepted for return.

Items Not Eligible for Return or Exchange

• Custom and custom-sized rugs
• Final sale or discounted items